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Privacy Policy

At Evolve.ae, your privacy matters to us. This Privacy Policy explains how we collect, use, store, protect, and manage personal information when you visit our website, use our online services, make an enquiry, create an account, or interact with our car rental platform.

By accessing Evolve.ae or using any of our services, you agree to the practices described in this Privacy Policy. References to “EVOLVE”, “Evolve.ae”, “we”, “our”, or “us” mean the operator of this website. References to “you” and “your” mean visitors, users, customers, and anyone using our services.

Updates to This Privacy Policy

EVOLVE may update, amend, or remove parts of this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will become effective once posted. We encourage you to review this page periodically to stay informed about how we handle your personal information.

Information We May Collect

To provide our services, respond to enquiries, process requests, improve the website, and support your experience with Evolve.ae, we may collect and process certain types of information.

  • Your name, email address, phone number, and other contact details submitted through website forms.
  • Account registration details, login information, and profile-related information where applicable.
  • Booking enquiries, rental requests, customer support messages, and correspondence with EVOLVE.
  • Technical information such as IP address, browser type, device data, operating system, and usage activity.
  • Survey responses, feedback, preferences, and optional information you choose to provide.
  • Information received through social login or social network features, where you choose to use them.

Evolve.ae does not store, sell, rent, or lease credit or debit card details to third parties. We also do not pass payment card details to third parties except where necessary through secure payment-processing channels or where required by applicable law.

Cookies and Tracking Technologies

When you visit Evolve.ae, we may use cookies and similar technologies to recognize your browser, remember preferences, personalize your experience, analyze website performance, and improve our services.

Cookies are small files stored on your device by your browser. You may choose to disable or refuse cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

How We Use Your Personal Information

EVOLVE uses personal information only for legitimate business, service, security, communication, and legal purposes. We may use your information to:

  • Provide access to our website, booking tools, account features, and customer services.
  • Respond to your questions, enquiries, rental requests, and support messages.
  • Display website content in a way that is suitable for your device and preferences.
  • Send service-related notifications, account updates, booking information, or important changes.
  • Share offers, promotions, or service information that may be relevant to you, where permitted.
  • Improve website performance, user experience, product availability, and customer support.
  • Analyze usage trends, detect technical issues, prevent fraud, and protect our platform.
  • Comply with legal obligations, enforce our terms, and protect the rights and safety of EVOLVE and its users.

Where we use your information for direct marketing, we will provide a way for you to opt out of future marketing communications.

Marketing Communications

If you choose to receive updates from EVOLVE, we may contact you with information about our services, promotions, offers, vehicle rental options, or platform updates. You can unsubscribe from promotional emails at any time by following the instructions included in the email.

Social Login and Social Network Features

Evolve.ae may allow users to connect through third-party social network features, such as social login or sharing tools. If you choose to use these features, we may receive certain information from your social network profile depending on your privacy settings and the permissions you grant.

Any information received through social network features will be handled in accordance with this Privacy Policy and the applicable terms of the relevant social network.

Sharing Information with Service Providers

EVOLVE may share personal information with trusted third-party service providers who assist us in operating the website, processing payments, sending emails, analyzing data, supporting marketing activities, improving security, or providing customer service.

These service providers are expected to use your information only as needed to perform services on our behalf and not for unrelated purposes.

Disclosure of Personal Information

We do not sell, trade, or rent your personal information for marketing purposes without your permission. However, we may disclose personal information in the following situations:

  • To companies, affiliates, or partners connected with EVOLVE where necessary to provide services.
  • To rental providers or merchants where required to process or manage your booking request.
  • If EVOLVE sells, transfers, merges, or acquires business assets, where user data may form part of the transferred assets.
  • Where disclosure is required by law, regulation, court order, or government authority.
  • To enforce our terms, protect our legal rights, prevent fraud, reduce credit risk, or protect users and the public.

Payment and Card Information

EVOLVE takes payment security seriously. Credit and debit card information is not stored, sold, shared, rented, or leased by Evolve.ae to third parties. Where online payment is available, card data may be handled through secure payment gateways or authorized payment processors.

Although we use appropriate security measures, no online transmission or electronic storage method can be guaranteed as completely secure.

Data Retention

We may retain your personal information for as long as your account remains active, as long as needed to provide services, or as required for business, accounting, legal, reporting, dispute resolution, and compliance purposes.

When information is no longer required, we may delete, anonymize, or securely store it in accordance with applicable requirements.

Third-Party Websites and Advertising

Evolve.ae may contain links to third-party websites, external services, advertisements, or contact forms operated by unrelated parties. These third parties may collect information directly from you and may use cookies or similar technologies.

This Privacy Policy applies only to Evolve.ae. We are not responsible for the privacy practices, security, policies, or content of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

Security of Your Information

EVOLVE uses reasonable physical, technical, and administrative measures to help protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

While we aim to use appropriate security technologies and procedures, we cannot guarantee that information transmitted through the internet, email, or our website will always be completely secure. You are responsible for keeping your account details, email address, and password safe.

Fraud Prevention and Identity Checks

We may use information provided by you to carry out anti-fraud checks, verify identity, protect transactions, and reduce security risks. Where necessary, information may be shared with fraud prevention or credit reference agencies, which may keep a record of that information.

Accessing and Verifying Your Information

You may request to verify the personal information you have submitted to Evolve.ae by contacting us. For security reasons, we may ask you to confirm your identity before providing access to personal information.

You should keep your login credentials confidential and avoid using browser password-saving features on shared or public devices.

Reviewing, Updating, or Deleting Your Information

If you wish to review, correct, update, or delete personal information collected by EVOLVE, or if you want to request permanent deletion of your account, please contact our team using the official contact details available on Evolve.ae.

Please note that copies of some information may remain in backups, cached pages, archived records, or records retained for legal, security, accounting, or dispute-resolution purposes.

Your Choices

You may choose not to provide certain personal information. However, some website features, booking tools, or services may not be available if the required information is not provided.

You may also manage cookies through your browser settings and unsubscribe from promotional communications using the opt-out link included in our emails.

Applicable Law and Jurisdiction

This Privacy Policy, your access to Evolve.ae, and any dispute related to the handling of personal information shall be governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict of law principles.

Unless otherwise required by applicable law, any dispute related to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

Contact Us

If you have questions, complaints, requests, or recommendations about this Privacy Policy, or if you believe that any personal information we hold about you is inaccurate or incomplete, please contact EVOLVE through the official Contact Us page on Evolve.ae.

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