Question 1

What does the car rental actually cover?

Accepted Answer

The rental includes delivery or collection of the hire vehicle, plus a daily mileage quota. This varies from provider to provider. Supercars are often limited to 250 kilometers a day. Economy cars, SUVs, and similar often have a limit of around 250 to 300 kilometers per day. Exceeding the mileage limit will result in an additional fee. Additionally, customers receive car insurance, civil liability insurance, and more.

Question 2

What about parking availability?

Accepted Answer

It is easy to find suitable parking all over Dubai. The city has many open-air, roadside, and underground car parks. Be aware that roadside parking meters must be used when parking in designated streets. The driver is responsible for car parking fees and any associated fines accrued.

Question 3

Do you have any restrictions or policies for off-road driving?

Accepted Answer

Although some customers request this on account of our range of SUVs, we are unable to authorize off-road driving. Our rental service does not extend to off-roading. However, this is possible by contacting specialist companies in the UAE.

Question 4

Does your service include life and health insurance?

Accepted Answer

Our cover is comprehensive and includes life and health insurance. This applies to both the main driver and any associated passengers or second drivers. We only use reputable and established insurance agencies for our vehicle insurance.

Question 5

Do you provide a car delivery service?

Accepted Answer

Delivery be arranged on a case by case basis. In most situations, delivery of a car to a prearranged destination is possible. Most of our partners provide this service. But some may limit delivery to particular nearby locations.

Question 6

At what point will my deposit be refunded?

Accepted Answer

The deposit will be refunded when the rental agreement has been completed. After the car is handed back in good condition and fully inspected, the deposit will be released. However, it can take up to 28 days for the amount to fully process. This can sometimes be the case in the event of extra costs, such as fines for using tolls.

Question 7

Can you tell me about deposits and why they are necessary?

Accepted Answer

Customers must make a deposit when renting a car. This is an insurance policy to cover the provider against any damage or costs. Often the deposit is paid by credit card. An amount will be held until the end of the rental agreement. Provided no damage or costs are incurred, the deposit will be fully refunded. Please note: cars with a higher price tag will require a larger deposit than economy vehicles.

Question 8

On what schedule do you charge for the rental?

Accepted Answer

We charge rental fees on a day-to-day basis, using the 24-hour time format. For instance, a day’s car rental agreement from 14.00 hours will finish at 14.00 the following day. It is important for all customers to double-check the return date and time in order to prevent additional fees.

Question 9

What happens if I accidentally make a traffic violation?

Accepted Answer

If a customer makes a traffic violation, a fine will be issued. It is the responsibility of the driver to pay the fine. The vast majority of roads in Dubai have sophisticated speed cameras. Speed limits are clearly signposted on most thoroughfares. We recommend staying within the speed limit at all times.

Question 10

Do you offer an accident and recovery service?

Accepted Answer

Yes. We provide a 24-hour service that helps with breakdowns and accidents. In cases where there is a mechanical fault, we can arrange technical assistance. Or, if the vehicle cannot be repaired roadside, a flatbed truck for transportation to a nearby garage. Renty operates a dedicated toll free number for breakdowns and accidents.

Question 11

What is the cost for crossing salik gate?

Accepted Answer

There is a fee of AED 5 when crossing road tolls, otherwise known as gates. Customers are billed at the end of the rental process, before handing back the vehicle. There is the option to pay any toll bills separately. But customers can also use part of their security deposit.

Question 12

What is not available in the rental price?

Accepted Answer

There are a few things not included in the rental price. The rental does not cover the use of fuel, car parking, road tolls (e.g. salik), or traffic fines.

Question 13

What are the advantages of Dubai car rental?

Accepted Answer

Renting a car in Dubai is very worthwhile. And it is probably the most flexible and easy way to travel around this exciting city. The transport infrastructure in Dubai is excellent, and most areas of town can be reached within 20 to 30 minutes. With a wide range of vehicles available to rent for all budgets, car rental comes highly recommended.

Question 14

Can I use another person’s credit card to pay for the rental?

Accepted Answer

This is no problem at all. But be aware that the secondary individual will automatically be listed as a second driver. Therefore, full documentation and licences must be available before the car handover is complete.

Question 15

Can my friend or family member drive the car I rent?

Accepted Answer

Yes. Most car rental providers using the Renty platform will offer this service. Often there is an additional charge. However, provided the driver has a valid license and documentation, there is no reason why they cannot enjoy driving the vehicle.

Question 16

What car insurance will I receive as standard?

Accepted Answer

In the UAE, the Roads and Transport Authority (RTA) requires all rental cars to have basic insurance. Any vehicle hired through the Renty platform will be insured and ready to drive. In the unlikely event that there is an accident, the police must be contacted, who will then file a report. Basic insurance covers damage to cars by third parties only. It is possible to obtain Collision Damage Waiver (CDW) at extra cost. This enhances the insurance to cover accidental damage by the driver.

Question 17

Can the car rental period be extended? What is the payment procedure?

Accepted Answer

Of course. It is simple to extend the rental period of any car on our platform. Just get in touch with Renty who will ensure the car is available. After contact, a representative will be in touch to agree a rental extension and arrange payment.

Question 18

What paperwork do I need to rent a car in Dubai?

Accepted Answer

It depends on the country of origin. UAE residents simply need a valid UAE driving license. In some cases, an Emirates ID or residential visa is necessary. Visitors to the UAE must produce additional paperwork. However, this is usually straightforward and can be completed within a short order. A passport, visa with entry stamp, and a valid home country license is usually all that is required.

Question 19

Is it possible to rent a car with a U.S. license?

Accepted Answer

Yes. A valid United States license is accepted across Dubai and the UAE. Visitors to the country must produce the license and another form of ID (usually a passport). A valid visa with entry stamp is also necessary.

Question 20

Is there a minimum age for Dubai car rental?

Accepted Answer

Car rental providers vary in their age requirements. Although it is legal to drive and rent a car in the UAE at 21, some car hire companies insist customers must be 23 years or over. A few providers are more stringent with their policies, requiring ages 25 and above. Having said that, it is still entirely possible to rent great value cars at 21.

Question 21

Is there a mileage limit? Do you charge it I go over the limit?

Accepted Answer

All the rental cars we list on Renty come with a standard mileage limit. The number of miles allocated usually depends on the length of the rental agreement. But since we aggregate listings from all of the top car rental agencies in Dubai, the mileage limit can vary. A few providers may offer unlimited mileage too. And it is also possible to quote for a bespoke mileage package. In most cases, exceeding the mileage quoted will incur additional costs. Having a good idea of the number of miles needed is a great way to stay in budget.

Question 22

What can I expect to spend when renting a car in Dubai?

Accepted Answer

Renting a car in Dubai is relatively inexpensive. But this depends on the type and prestige of vehicle. High-end supercars invariably cost more than budget brands. Economy cars can be rented from around AED 100 per day. SUVs are available from AED 300. While luxury and supercar brands can cost upwards of AED 1000 per day.

Question 23

What type of cars can be rented via the Renty platform?

Accepted Answer

The Renty platform has a comprehensive range of cars for all occasions and budgets. This includes luxury cars like Rolls-Royce, supercars like Ferrari and Porsche, and more economical options, such as Honda and Chevrolet. A full range of car designs are also available, including SUVs, vans, sedans, hatchbacks, and more.

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Find a car of your dreams in 60 seconds